Troubleshooting

13 Docs
IMPORTANT NOTICE: For MSpas, with inflated liners / shells, please do not deflate or drain the spa unless you are absolutely certain that is necessary to clear any error. Similarly,...
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Why Is My Control Unit Displaying Three Dashes?

Last Updated: 5th October, 2025

The three dashes appearing on your control unit panel/smart control generally only appears after there has been an abrupt power cut in your area. This causes a...

Limescale Prevention and Treatment Guide

Last Updated: 22nd September, 2025

What Causes Limescale? Limescale develops when the pH of the water is left consistently higher than the pH OK Range of the test strips. The high pH causes any c...

Spa is Deflating

Last Updated: 22nd September, 2025

If your new spa won't stay inflated, please check the following: For Mono, Naval and Duet spas, check that the yellow spring valve is in the out position as sh...

Filter Cleaning And Replacement

Last Updated: 18th September, 2025

Filters should be cleaned at least once per week, but as a rule wash them thoroughly with a garden hose anytime filters start to look brown in colour like in th...

Heat Light Turns Red

Last Updated: 22nd September, 2025

The heat light turning red is normal during heating operation on smart control models. This normally occurs 10-15 seconds after engaging the heater. You should...

M-Spa App Says Flow Is Weak

Last Updated: 22nd September, 2025

If you receive a message on your M-Spa wifi app saying that you have weak flow, THIS IS NOT A PROBLEM WITH YOUR HEATING/FILTERING SYSTEM. It is a reminder to...

Spa has a leak or puncture

Last Updated: 22nd September, 2025

If you have an older spa that has developed a leak from an unknown source outside of the warranty period, please follow instructions as shown in the following v...

Unit is Running But Not Heating

Last Updated: 22nd September, 2025

THE YELLOW CORD RESET WILL NOT RESOLVE AN ERROR CODE. IT WILL ONLY CORRECT A UNIT THAT IS NOT HEATING Hello. We are terribly sorry you are experiencing a heati...

Fencing Requirements

Last Updated: 18th September, 2025

Our Portable Spa NZ range meets the requirements for having a complying lockable safety cover but does not meet the height requirements of the spa being at leas...

E1 and F1 Errors

Last Updated: 17th September, 2025

THE YELLOW CORD RESET WILL NOT RESOLVE AN ERROR CODE. IT WILL ONLY CORRECT A UNIT THAT IS NOT HEATING Hello. We are terribly sorry you are experiencing a flow...

Camaro Cover Lid Will Not Zip

Last Updated: 17th September, 2025

If your Camaro cover top lid is no longer zipping properly, it likely needs a replacement zipper head. Please contact us to get a replacement zipper head sent...

Blanking Error

Last Updated: 17th September, 2025

The Blanking Error", occurs when the filter pump is faulty. This will cause your display screen to momentarily "blank out" if the filter, heater, ozone or UVC b...

Bubbler Times Out

Last Updated: 17th September, 2025

The bubble function on all of our Portable Spas models will time out for 10 minutes after 20 minutes of continuous use. The bubbler function will be inoperativ...