Why Is My Control Unit Displaying Three Dashes or Beeping?
Unfortunately if you are experiencing this fault the main power board has failed and needs replacing. We tend to see this issue occur after power cuts, particu...
E1 and F1 Errors
THE YELLOW CORD RESET WILL NOT RESOLVE AN ERROR CODE. IT WILL ONLY CORRECT A UNIT THAT IS NOT HEATING Hello. We are terribly sorry you are experiencing a flow...
Unit is Running But Not Heating
THE YELLOW CORD RESET WILL NOT RESOLVE AN ERROR CODE. IT WILL ONLY CORRECT A UNIT THAT IS NOT HEATING Hello. We are terribly sorry you are experiencing a heati...
Service Centre: Control Unit Storage and Disposal Policy
If you need to send your control unit to Portable Spas New Zealand for repair! Here's how the process works: Prepare Your Control Unit: Ensure you only send th...
Limescale Prevention and Treatment Guide
What Causes Limescale? Limescale develops when the pH of the water is left consistently higher than the pH OK Range of the test strips. The high pH causes any c...
Spa is Deflating
If your new spa won't stay inflated, please check the following: For Mono, Naval and Duet spas, check that the yellow spring valve is in the out position as sh...
Filter Cleaning And Replacement
Filters should be cleaned at least once per week, but as a rule wash them thoroughly with a garden hose anytime filters start to look brown in colour like in th...
Heat Light Turns Red
The heat light turning red is normal during heating operation on smart control models. This normally occurs 10-15 seconds after engaging the heater. You should...
M-Spa App Says Flow Is Weak
If you receive a message on your M-Spa wifi app saying that you have weak flow, THIS IS NOT A PROBLEM WITH YOUR HEATING/FILTERING SYSTEM. It is a reminder to...
Spa has a leak or puncture
If you have an older spa that has developed a leak from an unknown source outside of the warranty period, please follow instructions as shown in the following v...
Fencing Requirements
Our Portable Spa NZ range meets the requirements for having a complying lockable safety cover but does not meet the height requirements of the spa being at leas...
Camaro Cover Lid Will Not Zip
If your Camaro cover top lid is no longer zipping properly, it likely needs a replacement zipper head. Please contact us to get a replacement zipper head sent...
Blanking Error
The Blanking Error", occurs when the filter pump is faulty. This will cause your display screen to momentarily "blank out" if the filter, heater, ozone or UVC b...
Bubbler Times Out
The bubble function on all of our Portable Spas models will time out for 10 minutes after 20 minutes of continuous use. The bubbler function will be inoperativ...