Parts and servicing update

We want to be upfront with you about where things sit with spare parts, servicing and repairs.

A container of spare parts has arrived in the country and is currently held at the port while we complete the paperwork needed to release it. We expect that to be sorted by late October.

What this means for servicing and repairs

Control units and some heater elements are in short supply until the container clears. Those are the parts a lot of repairs depend on, so some servicing and repair work will take longer than usual over the next few weeks.

If your job is waiting on one of these parts, we will tell you honestly where it sits and when we expect to get to it. We will not quote you a date we cannot meet.

We know that is frustrating, particularly with the warmer months coming, and we are grateful for your patience while we work through it.

What has not changed

  • Most spare parts are in stock and going out as normal - covers, liners, filters, pumps, valves, bubblers, circuit boards and fittings.
  • New spa orders are not affected.
  • Our service centre in Christchurch is still open, still taking bookings, and still working through every job it can.

If your spa is down right now

Get in touch and tell us what it is doing. A lot of faults turn out to be something simple, and we can often talk you through it. We also have a small number of refurbished control units available, which can get you going again while we wait on new stock. If there is a way to get you back up and running sooner, we will find it.

If a part you need is out of stock

Leave your email on the product page using the Notify me button. We will let you know the moment it is back, and you will hear before anyone else.

How to reach us

Our usual sales and service email addresses are down at the moment. Please email us at iloveportablespas@gmail.com and we will come straight back to you. You can also use the form on our contact page.

When this changes

We will update this page as soon as the container clears, and sooner if anything changes before then. Thank you for bearing with us - the patience our customers have shown has meant a great deal.

Last updated 17 September 2026