Troubleshooting FAQ's

Troubleshooting FAQ's

My Spa stopped heating, what do I do?
In most cases this is a simple two step reset. Please follow the steps below:

1. Turn the spa off and lightly pull the yellow rip cord cable under the heater unit.
The video below shows the location of the ripcord. (Please pull gently)

2. Press reset on the RCD unit to turn spa back on.
3. Press the test function on the RCD unit, making sure the spa turns off.
4. Then press Reset to turn spa on.

    After that is done, please follow the video instructions below:

    Even if your unit doesn’t say E1 based off the video, it might be an air lock which will resolve this.

    Can I repair my spa liner with the enclosed repair kit?
    Yes, some small scratches or holes can be repaired with the enclosed repair PVC swatches. Due to the shipping safety policies, the repairing glue is not included. You can find the appropriate glue at your nearest hardware store. The surface should be dry and clean while affixing the PVC swatch to the leaking tiny holes or tears.

    Why does the air bubbling suddenly stop after running for 20 minutes?
    The bubbling massage function will shut down automatically after every 20 minutes of operation as a safety precaution. This can be reactivated after 10 minutes by pressing the BUBBLE button again.

    Can I screw off the inlet or outlet of the spa when it is filled with water?
    No, this should not be be screwed off to attempt any fixing or maintenance before the spa is completely drained. It can cause water leakage or electric shock if attempted.
    For your safety, please ensure the spa is completely drained before attempting any type of maintenance.



    Why is the FILTER button flashing or displaying red?
    The filter cartridge must be cleaned or replaced when you see the FILTER button is flashing or display red. Once this has been done, press the Filter button for 3 seconds to reset the reminder.