General & Maintenance FAQ's
General & Maintenance FAQ's
What electric supply do I need to run my spa?
Our spas have standard NZ Plugs that fit all NZ household power socket(10Amps).
Can I use my spa indoors and outdoors?
You can use an MSpa spa both outdoors and indoors. Whilst most of our customers set them up outside either on a hard surface such as a patio or on the grass, a number of customers also set them up in a summer house, shed or garage. For use indoors, you should take particular time and care to consider factors such as drainage and ventilation.
How many people can fit in an MSpa?
All our Spa models are capable of fitting up to 6 People, however the Mono 8 fits up to 8 people.
Do all spas come with a timer function?
All our Spa models come with the Timer Function. You can easily set the time to wake up the spa to start heating the water. Featuring the integrated chip, an Mspa allows users to adjust the number of hours before heater activation from 1 to 99 hours.
Do the spas have built in seats?
All MSpa models come with a cushioned floor. The Camaro Spa comes with integrated seat cushions.
See our Accessories page for Booster Seats or Cushions for the Spa.
Is the spa comfortable and easy to get in and out of?
Known as hydrotherapy, a MSpa can aid in helping relieve the effects of Arthritis by utilising the properties of warm water in order to facilitate the improved movement of joints. The cushioning in the base of the spa is suitable for periods of extended use.
All our MSpa models come with a non-slip bottom providing extra friction between the foot and the spa floor. If you would like extra assistance, we recommend an MSpa Wicker Step as it can provide extra assistance and support when entering and exiting the spa.
Can I use my Spa during winter?
Yes, our spa’s can be used in any season. However if you are not heating your spa in the winter and leave the water inside, to avoid freezing of the unit always leave the power on to the spa. Once the water temperature falls below 1 degree, the Anti-Ice system will be automatically activated to heat the water up to 3 degrees. This system will prevent the water from freezing and protect the control box.
Can I leave my spa in direct sunlight?
All our spas come with cover lids which protects against sunrays, however the spa pool can take on irregular shape if the pressure is to high when initially setting up the spa, then being exposed to direct sunlight. It is important to keep the control box out of the direct sunlight.
Please follow the user guide to avoid this as it will not be covered under warranty.
How long does it take to fill the Spa with water?
It can take approx. 10-30 minutes depending on the hose you are using. Be sure to pay close attention when filling the spa so that you know that everything is set up properly and the bottom is flat and even.
How much does an MSpa weigh when filled (80%) with water?
- Camaro Spa – 965kg
- Mono Spa – 968kg
- Aurora Spa - 930kg
- Tuscany Spa - 1100kg
- Ottoman Spa - 930kg
- Mono 8 Spa - 1120kg
How often should the water be changed?
It varies greatly depending on how the spa is being used, maintenance of the water, the chemical balance in the water and the water quality where you live. If the water is treated correctly and the filter is often cleaned and changed, the water can last an entire season.
It is important that the lid of the bathroom is put on when the spa is not used so that the water stays cleaner.
How to maintain the spa bath to best maintain longevity?
Ensure sharp objects are kept away from your spa. And we recommend you have the correct PH value in the water, clean and wash the spa regularly and clean the filter mounts after each change of water.
What is the expected lifespan of my inflatable spa?
As long as instructions as per the manual are followed, Water chemistry is well maintained as well as correct filter care (including washing the filters weekly and replacing with brand new ones evey 4-6 weeks) these spas can last 2-3 years.
*we provide full aftersales service if there are any issues outside of warranty. Parts for all spas sold are carried by Portable Spas.
What material is the spa made of?
The Spa is made of mostly reinforced PVC fabric.
Is an MSpa easy to clean and maintain?
Our range of inflatable spas are very easy to maintain and are all supplied with a user manual with maintenance instructions.
Does the spa need constant power to stay inflated?
No, an MSpa does not require the pump to be on constantly to be kept inflated. The pump can be used however at initial setup to inflate the spa in 1 to 2 minutes.
Can I add more air to the spa when it is full of water?
Yes. You can simply add air to the spa in the same way as when you initially inflated the spa until the manometer points to the GREEN section.
Does the display need to be covered?
If the display is to be exposed to direct sun or rain over time, the display must be covered. This can be done by using a protective cover or a bag.
Can the MSpa be left out all year round?
Yes, our spas can be outside all year round.
A good way to insulate the spa so that it retains heat better and reduce the power consumption to maintain the heat, is to place a 5cm thick foam plate under the bathroom. This can be bought in most hardware stores.
My Spa stopped heating, what do I do?In most cases this is a simple two step reset. Please follow the steps below:
Firstly turn the spa off and pull the yellow rip cord cable under the heater unit. Then press reset on the RCD unit to turn spa back on. After that, press the test function on the RCD unit, making sure the spa turns off. Then press Reset to turn spa on.
After that is done, please follow the video instructions below:
Even if your unit doesn’t say E1 based off the video, it might be an air lock which will resolve this.
Can I leave my spa on all the time?
If you want to use the spa regularly, the most economical and effective way is to keep the spa heater on. It will keep the water temperature at the desired set point. This is very important, especially in cold regions.
If you plan to use the spa after a period of time, it is suggested to put the spa on standby mode (spa is powered on with no function activated). The smart filtration system will automatically run for 60 minutes after a few hours to keep the water clean. The anti-icing system will automatically heat the water up to 3°C when water temperature drops below 1°C.
NOTE: When the temperature is extremely low and the spa is filled with water, be sure to turn on the heater or put the spa on standby mode.
SPA SAFETY | Fencing Requirements
For you and your families safety and under the NZ Building code, all inflatable spas require fencing.
For full information regarding the NZ Building Code of Compliance, please click here: Safety Guidance
Filter Care for your Spa
It is integral to the maintenance of your spa that filters are removed and cleaned at least weekly
And replaced completely with brand new ones every 4-6 weeks- failing to do this can result in irreversible damage to your spa- This will void the warranty.